If you place an order for store pick-up, you will receive a notification when the order is ready for pickup. We recommend that you pick up your orders within 7 days of the date your order is ready for pickup. If this is not possible, we kindly ask you to call our store and inform us about the delay in picking your order and also confirm a date for pickup. If you are unable to pick up the goods within 10 days of your pickup order confirmation, your transaction will be refunded.
You will be required to sign an acknowledgement when you pick up the order. When you place an order for delivery, we will deliver the goods to the designated delivery address but it’s your responsibility to have an authorized person available at the delivery site to sign the acknowledgement of the shipment. Please inspect your order and contact us within 24 hours time frame from the delivery date if your merchandise is damaged or incorrect.
Merchandise can be delivered inside the house upon request with extra charges. In order for us to deliver the goods inside, please consider the following things:
- York requires reasonable size windows/large enough staircase/walkout to accommodate our larger size drywall/lumber to be brought inside the property without causing any damages to customer’s property/assets.
- If for any reason, the materials can’t be delivered inside the property, our driver will do their best to leave it on the driveway/spacious place in the property and will inform the customer about the changes. Please inform the customer service representative if you want to cancel the order at this point, there will be a charge of $350 for service charges.
- It’s the customer’s responsibility to keep the driveway and surrounding area clear and spacious for our personnel to work safely.
- Our delivery team will have their safety boots on all time and it’s the customer’s responsibility to cover the floor for your protection and we will not be responsible for any damages.